I would have to point out that there is many complaints in regards to how abusive or harassing debt collectors are according to consumers. As a third-party debt collector, I receive dozens harassment complaints daily. I would just like to note that 80% of the time, these consumers that my fellow co-workers and I come across, are complaining of harassment and abuse; and 100% of them are truly just unwilling to face the facts. That's what they are complaining about. When we tell them that they owe a debt, they consider it harassment and abuse. They just don't want to hear their problems. Yes, grant it, there are some debt collectors that are harassing and abusive, but the other 98% are just pointing out the truth. When consumers realize that it is them and not us, debt collectors would receive a better reputation. But until then, we are the enemy in the consumer's eyes.
The majority of the time, when a debt has been paid off, it has been paid to the client, not the collection agency. Most of that time when that debt has been paid to the client, the client neglects to report it to the agency. So the collectors continue to call on a paid debt that they have no knowledge of. It's really not the collectors fault, it is generally the client's.
Tiffany Spangler
1
I would have to point out that there is many complaints in regards to how abusive or harassing debt collectors are according to consumers. As a third-party debt collector, I receive dozens harassment complaints daily. I would just like to note that 80% of the time, these consumers that my fellow co-workers and I come across, are complaining of harassment and abuse; and 100% of them are truly just unwilling to face the facts. That's what they are complaining about. When we tell them that they owe a debt, they consider it harassment and abuse. They just don't want to hear their problems. Yes, grant it, there are some debt collectors that are harassing and abusive, but the other 98% are just pointing out the truth. When consumers realize that it is them and not us, debt collectors would receive a better reputation. But until then, we are the enemy in the consumer's eyes.
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Tiffany Spangler
2
The majority of the time, when a debt has been paid off, it has been paid to the client, not the collection agency. Most of that time when that debt has been paid to the client, the client neglects to report it to the agency. So the collectors continue to call on a paid debt that they have no knowledge of. It's really not the collectors fault, it is generally the client's.
View this comment in the discussion thread