Consumers who ask for validation should receive just that: a validation that the agency has verified the balance due has some basis as alleged. Too often consumers categorize this process as requiring "proof" as taxguy does. This is not the function of the validation process. "Proof" is something that will occur in court (or not). No document will be enough "proof" for many consumers. That is why the court system exists.
Why should the consumer pay a filing fee at all if the collector is at fault? That could be a hardship on many people. The collection agencies need to follow the rules of doing their validation correctly, and this would not be an issue.
Thank you for your debt collection stories and comments TaxGuy. As CFPB moves to the next stage (coming up with specific proposals for new rules), it will be carefully considering what you and other commenters say here. We hope you will comment on the other topic pages including, When consumers dispute a debt.
jeffreyjon
1
Consumers who ask for validation should receive just that: a validation that the agency has verified the balance due has some basis as alleged. Too often consumers categorize this process as requiring "proof" as taxguy does. This is not the function of the validation process. "Proof" is something that will occur in court (or not). No document will be enough "proof" for many consumers. That is why the court system exists.
View this comment in the discussion thread
gmt512
2
Why should the consumer pay a filing fee at all if the collector is at fault? That could be a hardship on many people. The collection agencies need to follow the rules of doing their validation correctly, and this would not be an issue.
View this comment in the discussion thread
Moderator
3
Thank you for your debt collection stories and comments TaxGuy. As CFPB moves to the next stage (coming up with specific proposals for new rules), it will be carefully considering what you and other commenters say here. We hope you will comment on the other topic pages including, When consumers dispute a debt.
View this comment in the discussion thread