Consumer attorneys occasionally advise their clients not to record unlawful communications due to state laws requiring both parties' consent for recording. The CFPB should require that debt collectors subject to the FDCPA impliedly consent to recording by consumers.
Blocking caller ID information is disingenuous to say the least. Most consumers won't respond to blocked numbers or ID's anyway. Collectors should be required to identify themselves and to provide caller ID information that identifies them. Most people who cannot pay their bills are aware of the problem, so being reminded under false pretenses is more of an annoyance than a solution to the problem.
josephusmyer
1
Consumer attorneys occasionally advise their clients not to record unlawful communications due to state laws requiring both parties' consent for recording. The CFPB should require that debt collectors subject to the FDCPA impliedly consent to recording by consumers.
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bonzarel
2
Blocking caller ID information is disingenuous to say the least. Most consumers won't respond to blocked numbers or ID's anyway. Collectors should be required to identify themselves and to provide caller ID information that identifies them. Most people who cannot pay their bills are aware of the problem, so being reminded under false pretenses is more of an annoyance than a solution to the problem.
View this comment in the discussion thread